Help Desk Manager Jobs in Upper Marlboro, MD
Help Desk Lead (with CIAC certification)
- Ascella Technologies
- Washington, DC (15 miles from Upper Marlboro, MD)
- 14 hours ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 14 hours ago
Desk support Experience with ticket management systems like Remedy or ServiceNow Ability to provide weekly coverage reports and performance metrics Strong verbal and written communication skills is...
In PersonHelp Desk Supervisor/Sr. User Trainer Help Desk Supervisor/Sr. User Trainer
- Leidos
- Washington, DC (15 miles from Upper Marlboro, MD)
- 1 day ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 1 day ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
In PersonService Desk Manager, AI Product
- Cloudforce
- Washington, DC (15 miles from Upper Marlboro, MD)
- 1 day ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 1 day ago
At Cloudforce, we're seeking a Product Support Manager to oversee the daily operations of our nebulaONE AI product support team....
HybridUnclassified Help Desk Manager - Top Secret clearance
- General Dynamics
- Washington, DC (15 miles from Upper Marlboro, MD)
- 1 day ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 1 day ago
As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support....
In Person- Strategic Resources
- Washington, DC (15 miles from Upper Marlboro, MD)
- 3 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 3 days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
In Person- Insight Global
- Arlington, VA (18 miles from Upper Marlboro, MD)
- 4 days ago
- Arlington, VA (18 miles from Upper Marlboro, MD)
- 4 days ago
Familiarity with Atlassian Analytics and JIRA Service Management dashboards Knowledge of predictive modeling and statistical techniques....
In Person- Orbis Sibro, Inc.
- Washington, DC (15 miles from Upper Marlboro, MD)
- 4 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 4 days ago
Experience with IT service management (ITSM) principles and ticketing systems....
In PersonHelp Desk Supervisor/Sr. User Trainer
- Leidos
- Accokeek, MD (14 miles from Upper Marlboro, MD)
- 5 days ago
- Accokeek, MD (14 miles from Upper Marlboro, MD)
- 5 days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
In PersonSenior IT Service Desk Manager
- Leidos
- Fort Belvoir, VA (21 miles from Upper Marlboro, MD)
- 5 days ago
- Fort Belvoir, VA (21 miles from Upper Marlboro, MD)
- 5 days ago
Leidos is seeking a dynamic and experienced Senior IT Service Desk Manager to support a large, high-profile DOD contract in Fort Belvoir, VA....
In PersonDeskside Support Manager - Tier 2
- IntelliDyne
- Washington, DC (15 miles from Upper Marlboro, MD)
- 13 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 13 days ago
Support Center Manager or Desktop Support Manager) prior to start Possess one of the following certifications or demonstrated equivalent experience: MCP, MCSA or MCSE certification Clearance: Must have...
In Person- General Dynamics Information Technology
- Washington, DC (15 miles from Upper Marlboro, MD)
- 13 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 13 days ago
Team player with good communication, organizational, and strong interpersonal skills. - Able to prioritize and drive to results with a high emphasis on quality Experience using IT Service Management...
In Person- Koniag Government Services
- Washington, DC (15 miles from Upper Marlboro, MD)
- 14 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 14 days ago
The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: Be responsible for overall management support and coordination for Help Desk support...
In Person- Penta Group
- Washington, DC (15 miles from Upper Marlboro, MD)
- 20 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 20 days ago
Participate in or lead projects involving new tools, service enhancements, and support process improvements - Oversee helpdesk tools for ticketing, remote support, and asset management. -- Maintain...
In Person- AINS LLC DBA OPEXUS
- Washington, DC (15 miles from Upper Marlboro, MD)
- 25 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 25 days ago
Role Summary: As the GLAAS Help Desk Manager, you’ll lead the USAID Global Acquisition and Assistance System (GLAAS) Tier 2 Solution Center....
HybridService Desk Manager - (TS clearance, SCI eligibility) - Onsite
- NANA Regional Corporation
- Alexandria, VA (15 miles from Upper Marlboro, MD)
- 30+ days ago
- Alexandria, VA (15 miles from Upper Marlboro, MD)
- 30+ days ago
Desired Qualifications: ITIL v3 or later certification....
In PersonDemographic Data for Upper Marlboro, MD
Moving to Upper Marlboro, MD? Find some basic demographic data about Upper Marlboro, MD below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Upper Marlboro, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Upper Marlboro, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Software Installation
- Microsoft Lync
- Remote Support
- Windows 7
- Problem Management
- IT Leadership
- Windows 10
- Technical Troubleshooting
- Application Support
- Windows OS
- Service Now PaaS
- Knowledge Management
- Drupal CMS
- IT Service Management
- Service Delivery
- Incident Management
- MacOS
- Operating Systems
- IT Support
- VoIP
- Mobile Device Management
- Computer Science
- Help Desk Support
- ServiceNow
- ITIL
- Resolution
- Microsoft Office 365
- Customer Satisfaction
- Continuous Improvement
- Telecom
- Microsoft SharePoint
- Microsoft Active Directory
- Key Performance Indicator
- Financial Management
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Collaboration
- Documentation
- Military Background
- Troubleshooting
- Prioritizing
- Verbal Communication
- Reporting
- Telephone Skills
- Mentoring
- Coaching
- Employee Development
- Education Experience
- Bachelor's Degree
- Computer Skills
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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