Help Desk Manager Jobs in Annapolis Junction, MD
Senior Manager Application Support
- Freddie Mac
- McLean, VA (24 miles from Annapolis Junction, MD)
- 3 hours ago
- McLean, VA (24 miles from Annapolis Junction, MD)
- 3 hours ago
BEAM have the greatest understanding of applications and the implications to business process within the standard infrastructure support team....
In Person- Reliant Technology
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 hours ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 hours ago
Preferred Experience: HDI Support Center Manager ITIL Foundation or higher Other relevant service management certifications We are equal opportunity/affirmative action employers, committed to diversity...
In PersonOperations Support Manager, Senior
- Leidos
- Odenton, MD (6 miles from Annapolis Junction, MD)
- 1 day ago
- Odenton, MD (6 miles from Annapolis Junction, MD)
- 1 day ago
The National Security Sector (NSS) seeks a highly qualified and trained Senior Business Operations Support Manager, to lead the daily operations of the Leidos Program Management Office (PMO) to support...
In PersonHelp Desk Lead (with CIAC certification)
- Ascella Technologies
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
Desk support Experience with ticket management systems like Remedy or ServiceNow Ability to provide weekly coverage reports and performance metrics Strong verbal and written communication skills is...
In PersonHelp Desk Supervisor/Sr. User Trainer Help Desk Supervisor/Sr. User Trainer
- Leidos
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
In PersonService Desk Manager, AI Product
- Cloudforce
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 3 days ago
At Cloudforce, we're seeking a Product Support Manager to oversee the daily operations of our nebulaONE AI product support team....
HybridUnclassified Help Desk Manager - Top Secret clearance
- General Dynamics
- Washington, DC (20 miles from Annapolis Junction, MD)
- 4 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 4 days ago
As a Unclassified Help Desk Manager, you are the foundation of our overall approach to executive IT support....
In Person- Strategic Resources
- Washington, DC (20 miles from Annapolis Junction, MD)
- 6 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 6 days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
In Person- Insight Global
- Arlington, VA (23 miles from Annapolis Junction, MD)
- 6 days ago
- Arlington, VA (23 miles from Annapolis Junction, MD)
- 6 days ago
Familiarity with Atlassian Analytics and JIRA Service Management dashboards Knowledge of predictive modeling and statistical techniques....
In Person- Orbis Sibro, Inc.
- Washington, DC (20 miles from Annapolis Junction, MD)
- 7 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 7 days ago
Experience with IT service management (ITSM) principles and ticketing systems....
In Person- Insight Global
- Windsor Mill, MD (14 miles from Annapolis Junction, MD)
- 10 days ago
- Windsor Mill, MD (14 miles from Annapolis Junction, MD)
- 10 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
In PersonDeskside Support Manager - Tier 2
- IntelliDyne
- Washington, DC (20 miles from Annapolis Junction, MD)
- 16 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 16 days ago
Support Center Manager or Desktop Support Manager) prior to start Possess one of the following certifications or demonstrated equivalent experience: MCP, MCSA or MCSE certification Clearance: Must have...
In Person- Koniag Government Services
- Washington, DC (20 miles from Annapolis Junction, MD)
- 17 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 17 days ago
The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: Be responsible for overall management support and coordination for Help Desk support...
In Person- Penta Group
- Washington, DC (20 miles from Annapolis Junction, MD)
- 23 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 23 days ago
Participate in or lead projects involving new tools, service enhancements, and support process improvements - Oversee helpdesk tools for ticketing, remote support, and asset management. -- Maintain...
In Person- AINS LLC DBA OPEXUS
- Washington, DC (20 miles from Annapolis Junction, MD)
- 28 days ago
- Washington, DC (20 miles from Annapolis Junction, MD)
- 28 days ago
Role Summary: As the GLAAS Help Desk Manager, you’ll lead the USAID Global Acquisition and Assistance System (GLAAS) Tier 2 Solution Center....
HybridHelp Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Annapolis Junction, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Annapolis Junction, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Software Installation
- Oracle SQL*PLUS
- Microsoft Lync
- Remote Support
- Windows 7
- Problem Management
- IT Leadership
- Apple OS X
- Windows 10
- Technical Troubleshooting
- Application Support
- Windows OS
- Service Now PaaS
- Server Administration
- Knowledge Management
- IT Service Management
- Windows Server
- Service Delivery
- Incident Management
- MacOS
- Operating Systems
- IT Support
- VoIP
- Mobile Device Management
- Computer Science
- Help Desk Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Installation
- Resolution
- Customer Satisfaction
- Continuous Improvement
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Technical Support
- Engineering
- Microsoft Windows
- Collaboration
- Implementation
- Documentation
- Process Improvement
- Military Background
- Troubleshooting
- Prioritizing
- Reporting
- Mentoring
- Employee Development
- Coaching
- Education Experience
- Bachelor's Degree
- Microsoft Office
- Staff Supervision
- Customer Service
- Problem Solving
- Scheduling
- Leadership
- Communication Skills
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