Manager of Boarding and Grooming

This is a full-time 40 hour a week position.

THE POSITION:

The Kennel Manager oversees the technicians and assistants assigned to the service.    They are responsible for developing and maintain all safety protocols required by local/federal regulatory agencies as well as policies/procedures to ensure a smooth and effective flow of daily operations in the area.   They provide workflow support, develop training materials and provide in-the-moment feedback to team members on a regular basis.  

Some of the duties include:

• Oversee and execute daily operations in the service, direct and facilitate workflow to achieve excellent patient care and client service outcomes.
• Meet regularly with manager to work on strategic planning to maximize efficiency and profitability of service.
• Address client service issues as they arise to ensure clients are receiving high quality service. 
• Prepare technician/assistant schedule to provide adequate staff coverage throughout day.
• Participate in recruitment, onboarding and orientation of all staff.   
• Identify and implement retention strategies including training and professional development.
• Provide employee feedback and complete performance reviews.
• Administer payroll, PTO, and timesheet approvals.
• Manage employee relations issues, consulting with HR as appropriate.
• Ensure adherence to policies, procedures, and protocols including safety.
• Prepare annual budget with guidelines set forth by the Chief of Staff.
• Provide leadership for the service.
• Maintain all department equipment including negotiating service contracts.
• Maintain high visibility and availability to the department staff and specialty technicians/assistants.
• Fill in for kennel technician/assistant when scheduling issues arise. 
• Mentor employees with regard to their professional goals.

WHO WE ARE:

The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

APPLICANT REQUIREMENTS:

We are looking for applicants with 3-5 years of experience working as a kennel manager or related role and 1-2 years of experience directly supervising veterinary staff.  As this position requires excellent verbal and written communication skills, we require applicants to include a cover letter showcasing your writing skills.

OUR BENEFITS:

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.

If you are interested in working for an organization where your work is an important part of a respected and caring non-profit, this may be the career change you are looking for.