Call Center Manager Jobs in Willoughby, OH
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2 Jobs
- Cleveland, OH (19 miles from Willoughby, OH)
- 30+ days ago
- Cleveland, OH (19 miles from Willoughby, OH)
- 30+ days ago
About The Role We are looking for an experienced Call Center Manager to join our Customer Care team here at Third Federal....
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Demographic Data for Willoughby, OH
Moving to Willoughby, OH? Find some basic demographic data about Willoughby, OH below.
Local
National
37,634
1,222
Medium
Call Center Manager Online Courses and Training Opportunities
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Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Salary for Call Center Manager Jobs in Willoughby, OH
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Willoughby, OH offer the following education background
Bachelor's Degree
37.7%
High School or GED
19.5%
Associate's Degree
14.5%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Willoughby, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Standards
- Expediting
- Workforce Management
- Bank Deposits
- Call Center Management
- Inbound
- Call Center Experience
- Talent Development
- Courteous
- Claims
- Merchandising
- Retail Management
- Resolution
- Performance Management
- Customer Satisfaction
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Implementation
- High School Diploma
- Staffing
- Retail
- Conflict Resolution
- Military Background
- Listening
- Verbal Communication
- Investigation
- Collaboration
- Telephone Skills
- Documentation
- Mentoring
- Coaching
- Typing
- Spanish
- Sales
- Inventory Management
- Employee Development
- Microsoft PowerPoint
- English
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills