Call Center Manager Jobs in Willoughby, OH
1-2 of
2 Jobs
- Cleveland, OH (19 miles from Willoughby, OH)
- 30+ days ago
- Cleveland, OH (19 miles from Willoughby, OH)
- 30+ days ago
About The Role We are looking for an experienced Call Center Manager to join our Customer Care team here at Third Federal....
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Demographic Data for Willoughby, OH
Moving to Willoughby, OH? Find some basic demographic data about Willoughby, OH below.
Local
National
37,634
1,222
Medium
Call Center Manager Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...
Call Center Management
In today's fiercely competitive marketplace, the essence of a successful business lies in its ability to create and maintain enduring customer relationships. While products and services are...
Salary for Call Center Manager Jobs in Willoughby, OH
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Willoughby, OH offer the following education background
Bachelor's Degree
37.6%
High School or GED
19.5%
Associate's Degree
14.5%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Willoughby, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Standards
- Expediting
- Call Center Management
- Workforce Management
- Inbound
- Call Center Experience
- Talent Development
- Courteous
- Client Services
- Claims
- Merchandising
- Retail Management
- Resolution
- Performance Management
- Customer Satisfaction
- Accounts Receivable
- Team Leading
- Leadership Development
- Liaison
- Referrals
- General Office Duties
- Implementation
- Staffing
- Retail
- Conflict Resolution
- Military Background
- Process Improvement
- Listening
- Verbal Communication
- Investigation
- Collaboration
- Telephone Skills
- Documentation
- Mentoring
- Coaching
- Interpersonal Skills
- Typing
- Sales
- Inventory Management
- Employee Development
- Microsoft PowerPoint
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills