Call Center Manager Jobs in Rochester, NY
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2 Jobs
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other...
Livingston Associates has partnered with a local company who is looking to add a call center manager to their team!...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Local
National
481,148
11,600
Large
Call Center Manager Online Courses and Training Opportunities
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Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Management
In today's fiercely competitive marketplace, the essence of a successful business lies in its ability to create and maintain enduring customer relationships. While products and services are...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Salary for Call Center Manager Jobs in Rochester, NY
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Rochester, NY offer the following education background
Bachelor's Degree
37.7%
High School or GED
19.5%
Associate's Degree
14.5%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Rochester, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Standards
- Customer Service Management
- Expediting
- Workforce Management
- Bank Deposits
- Call Center Management
- Inbound
- Call Center Experience
- Talent Development
- Courteous
- Claims
- Merchandising
- Retail Management
- Resolution
- Performance Management
- Customer Satisfaction
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Staffing
- Implementation
- High School Diploma
- Retail
- Conflict Resolution
- Listening
- Military Background
- Verbal Communication
- Driving
- Investigation
- Telephone Skills
- Collaboration
- Documentation
- Typing
- Spanish
- Sales
- Coaching
- Inventory Management
- Employee Development
- Microsoft PowerPoint
- Multitasking
- English
- Problem Solving
- Policy Development
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
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