Call Center Manager Jobs in Albany, NY
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ASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Albany , New York Responsible for supervising direct reports who provide assistance, services, resources,...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Local
National
155,680
5,613
Medium/Lg
Call Center Manager Online Courses and Training Opportunities
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Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Management
In today's fiercely competitive marketplace, the essence of a successful business lies in its ability to create and maintain enduring customer relationships. While products and services are...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Manager Jobs in Albany, NY
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Albany, NY offer the following education background
Bachelor's Degree
37.7%
High School or GED
19.5%
Associate's Degree
14.5%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Albany, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Standards
- Customer Service Management
- Expediting
- Workforce Management
- Bank Deposits
- Call Center Management
- Inbound
- Call Center Experience
- Talent Development
- Courteous
- Claims
- Merchandising
- Retail Management
- Resolution
- Performance Management
- Customer Satisfaction
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Implementation
- High School Diploma
- Staffing
- Retail
- Conflict Resolution
- Military Background
- Listening
- Verbal Communication
- Investigation
- Collaboration
- Telephone Skills
- Documentation
- Mentoring
- Coaching
- Typing
- Spanish
- Sales
- Inventory Management
- Employee Development
- Microsoft PowerPoint
- Multitasking
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills