Call Center Manager Jobs in Lexington, KY
Customer Experience Supervisor I - Fayette Mall
- JC Penney
- Lexington, KY
- 90+ days ago
- Lexington, KY
- 90+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonDemographic Data for Lexington, KY
Moving to Lexington, KY? Find some basic demographic data about Lexington, KY below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Lexington, KY
Highest Education Level
Call Center Managers in Lexington, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Sales
- Call Center Management
- Service Standards
- Workforce Management
- Escalation Management
- Call Center Experience
- Inbound
- New Hire Training
- Talent Development
- Point-of-Sale System
- Retail Management
- Resolution
- Merchandising
- Courteous
- Cashier Skills
- Customer Satisfaction
- Telecom
- People Management
- Onboarding
- Calendar Management
- Problem Resolution
- Performance Management
- Staffing
- Referrals
- Retail
- Listening
- Collaboration
- Military Background
- Decision Making
- Events
- Driving
- Reporting
- English
- Coaching
- Quality Assurance
- Telephone Skills
- Mentoring
- Policy Development
- Multitasking
- Critical Thinking
- Sales
- Microsoft Office
- Staff Supervision
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Leadership
- Communication Skills
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