Call Center Manager Jobs in Boise, ID
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2 Jobs
at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States Job Description Responsible for supervising direct reports who provide assistance, services, resources,...
center experience preferred Knowledge, Skills and Abilities: Working knowledge of key metrics including but not limited to call abandonment, after-call work, and schedule adherence Ability to analyze...
Demographic Data for Boise, ID
Moving to Boise, ID? Find some basic demographic data about Boise, ID below.
Local
National
266,760
9,378
Large
Call Center Manager Online Courses and Training Opportunities
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Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Salary for Call Center Manager Jobs in Boise, ID
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Boise, ID offer the following education background
Bachelor's Degree
37.6%
High School or GED
19.5%
Associate's Degree
14.5%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Boise, ID
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Standards
- Service Sales
- Expediting
- Call Center Management
- Workforce Management
- New Hire Training
- Inbound
- Call Center Experience
- Talent Development
- Point-of-Sale System
- Courteous
- Merchandising
- Calendar Management
- Performance Management
- Resolution
- Customer Satisfaction
- Accounts Receivable
- Problem Resolution
- Leadership Development
- People Management
- Liaison
- Cashier Skills
- Referrals
- General Office Duties
- Implementation
- Staffing
- Retail
- Driving
- Military Background
- Process Improvement
- Listening
- Decision Making
- Verbal Communication
- Investigation
- Collaboration
- Coaching
- Typing
- Sales
- Inventory Management
- Employee Development
- Critical Thinking
- Microsoft PowerPoint
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills