Call Center Manager Jobs in Augusta, GA
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Location This position is located at 220 Bobby Jones Expressway, Augusta, Georgia, 30907 United States Role Summary As a Contact Center Supervisor, you are responsible for developing and coaching...
Demographic Data for Augusta, GA
Moving to Augusta, GA? Find some basic demographic data about Augusta, GA below.
Local
National
206,032
5,023
Large
Call Center Manager Online Courses and Training Opportunities
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Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...
Entrenamiento Para Call Center - Training for Call Center
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Call Center Training
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Salary for Call Center Manager Jobs in Augusta, GA
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Managers in Augusta, GA offer the following education background
Bachelor's Degree
37.6%
High School or GED
19.5%
Associate's Degree
14.5%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Augusta, GA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Call Monitoring
- One Call Resolution
- Service Standards
- Expediting
- Call Center Management
- Workforce Management
- Inbound
- Call Center Experience
- Talent Development
- Courteous
- Client Services
- Claims
- Merchandising
- Retail Management
- Resolution
- Performance Management
- Customer Satisfaction
- Accounts Receivable
- Team Leading
- Leadership Development
- Liaison
- Referrals
- General Office Duties
- Implementation
- Staffing
- Retail
- Conflict Resolution
- Military Background
- Process Improvement
- Listening
- Verbal Communication
- Investigation
- Collaboration
- Telephone Skills
- Documentation
- Mentoring
- Coaching
- Interpersonal Skills
- Typing
- Sales
- Inventory Management
- Employee Development
- Microsoft PowerPoint
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
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