Business Spotlight: Valera Health

In this Business Spotlight, we talked to Natalie Taylor, Clinical Recruitment Team Lead at Valera Health, to learn more about their team and what sets them apart from other virtual mental healthcare providers.

Valera Health was founded by a team of clinicians and psychiatrists, providing keen insight into the needs of patients. They recognized the tools required to provide complete care and adopted a thoughtful approach to therapeutic and medical services. Their mission is driven by a desire to provide high-quality telehealth services to their patients, making the process easy and accessible. Their telehealth outcomes are extremely positive, and they credit that to Valera’s complete care model, which focuses on prioritizing a patient’s overall mental health.

Continue reading to learn more about Valera Health and what it’s like to work there.

iHire: What makes Valera Health a great place to work? 

Natalie Taylor: Hands down, the people make Valera a great place to work! We have assembled a team of clinicians, technologists, and operational experts with the goal of redefining what the best virtual mental healthcare model with the highest quality and optimal access would look like. The result has attracted amazing providers and healthcare partners and delivered superb clinical outcomes, which makes us an employer of choice in the mental healthcare and teletherapy fields.

iHire: How would you describe your company culture?

NT: Valera values and prioritizes diversity, equity, and inclusion within every tier of the organization. Diversity and equal representation are built into our company culture and patient experience.

iHire: What sets Valera apart from others in your industry?

NT: We believe that mental health care should be simple, accessible, and affordable for all. We focus on compassionate care with an interdisciplinary approach. We target populations that may be underserved and underrepresented related to SPMI, LGBTQ+, BIPOC, Medicare, no insurance, etc. Our patients can access their therapist and psychiatrist in one place, with a dedicated Health Connector to help coordinate care and support their wellness goals throughout treatment.

iHire: What one word best describes Valera?

NT: Compassionate.

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iHire: How do you recognize and reward employees?

NT: Valera hosts peer-nominated Walk the Walk awards, in which we recognize those selected during our annual Town Hall gatherings. We also facilitate a “Kudos Train” on our open messenger communication tool to recognize key players, which operates as an open forum to give gratitude and express appreciation. We also have a monetary-based internal referral program for employees who support our hiring goals. Not to mention, we also have annual performance bonuses and merit-based incentives full-time employees are eligible to earn.

iHire: What benefits and perks do you offer?

NT: We offer the following benefits:

• Medical/Vision/Dental
• EAP Access
• 401(k)
• Paid Time Off
• 9 Paid Holidays
• Short-Term Disability
• Life Insurance
• Pet Insurance
• CEU Continuation Credit
• Free Clinical Supervision for Associate Clinicians

iHire: Has Valera received any industry or community awards or recognition?

NT: Valera Health was selected as one of NYC Health Business Leaders, a list of the most exciting digital health startups in the NY region for 2022 and 2023. Additionally, our Co-founder, Thomas Tsang, has been named as one of Crain’s New York Business’s Notable LGBTQ Leaders for 2022.

iHire: What types of positions are you looking to fill?

NT: We are looking to fill clinical and non-clinical roles. Job seekers can explore our current openings or join our talent network on our Company Profile.

iHire: What advice would you give candidates who are applying to Valera?

NT: We would advise that candidates ensure their contact information and details listed on their resume are up to date so our Talent Team can quickly review the respective resume and reach out promptly. We strive to be an employer of choice, but above all, we are looking for candidates who are compassionate, person-centered, quality-focused, and team-oriented.

iHire: Can you share a fun fact or anecdote about Valera?

NT: Valera Health was named after the Valerian flower for its calming effect! Traditionally, the Valerian flower has carried the symbolic meaning of strength, which likely comes from the Latin name. Valerian also symbolizes readiness or awareness.

To find your next great opportunity at Valera Health, check out their job openings here.