Patient Educator

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit click to view www.eyecare-partners.com .

JOB TITLE: Patient Educator

DEPARTMENT: Front Office

BENEFITS:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay
  
  

POSITION SUMMARY

The Patient Educator interfaces between patients who are interested in surgery and the
medical, technical, and administrative staff. They provide in-person or virtual
screenings, balanced education, and counseling to prospective patients regarding the
benefits of surgery and their options. They discuss cost and payment options including
their intraocular lens options (ATIOLs). They may also assist in maintaining relationship
management systems including data entry of marketing and outcome data.
Ideally, patient education starts before the patient comes in for cataract or refractive
surgery evaluation. This is managed by contacting the patients before their scheduled
appointment via email, phone, or text messages and by sharing information verbally, in
writing, or with links to short videos. Once in the office, the Patient Educator meets with
the patient prior to seeing the doctor, usually during the time after they have undergone
technician exam procedures and is waiting to see the physician.

PERFORMANCE EXPECTATIONS

The following are general responsibilities associated
with the job and are listed in order of greatest to least amount of time spent on the duties.

Provide exceptional customer service during every patient encounter
(in person or via phone).
Display a professional attitude, greet patients promptly with a smile,
and thank them when they leave
Practice urgency at all times with patients time, as well as doctors
time and schedule, managing patient flow
Comply with all company policies and procedures including HIPAA
(Health Insurance Portability and Accountability)
Serves as support to patients for patient education, counseling, and inquiries:
Discussion of patient's vision goals for after surgery
Discussion of patient's daily living activities and hobbies
Explanation of eye anatomy and the cataract or refractive surgical
procedure
Explanation of each lens or package options and the benefits and
limitations of these technologies (as appropriate for patient's needs)
Provides ATIOL educational materials to patients through different
modalities (I.e., Rendia, video links, printed materials, etc.), and assists with
maintaining patient access to these materials throughout the practice
Provides explanation of lens or package pricing structure and
payment/financing options with prospective patients

Serves as the liaison between patients and physicians:
Communicates patient's vision goals and ATIOL interest
Communicates past ocular history as related to potential candidacy for
ATIOL (i.e., refractive surgery, monovision, contact lens wear, astigmatism,
trauma, pathology, etc.)
Coordinates with practice staff to ensure seamless patient transfers
Facilitates prompt, professional, patient-friendly communications (i.e.,
phone calls, emails, portal, etc.) between patient and physician or referring
physician and surgeon
Assists in the practice development of ATIOL Program:
Collaborates with administration for patient incentive letters, marketing
for promotions, and gathering patient testimonials for practice materials and
social media
Compiles and generates patient data using tracking tools and/or
spreadsheets
Sends practice, product and/or treatment, and financing information via
email or mail to non-closed leads
Follows up with non-closed leads via phone, email, portal or mail and
records progress using tracking tools and/or spreadsheets
Job may require other duties as assigned.

Preferred Qualifications:

While not required, the following are preferred
qualifications associated with the job and will be under consideration.
Excellent verbal and written communication skills.
Ability to interact with patients and all levels of employees in a
courteous, professional manner at all times.
Knowledge of clinic

Education and Experience: The minimum level of education and experience
required to perform the job at a satisfactory level.

High School diploma or equivalency is required.
Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and
abilities to perform the job at a satisfactory level.
Demonstrates understanding of business and how actions contribute to
company performance
Demonstrates excellent customer service skills
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being
team-oriented and patient-focused
Utilizes Electronic Health Record (EHR) system and all other software
systems in accordance with ECP protocols
Uses creativity/innovation in carrying out responsibilities/introducing
new ideas or programs; adapts traditional methodologies in accordance with
a changing business environment.
Decision Making: Common decisions made in the job and the level of review or autonomy needed
to finalize such decisions.
HIPAA compliance is strictly followed in accordance with industry
regulations
May make recommendations regarding policies associated with the
jobs purpose and essential responsibilities.
Work Environment: Environmental or atmospheric conditions commonly associated with the
performance of the functions of this job.
General office conditions.

Physical Requirements : Activities that are commonly associated with the performance of the
functions of this job. The physical demands described below are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodation
may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly
required to stand and walk and sometimes sit; use hands to type, handle, or
feel objects or controls; reach with hands and arms; and talk or hear.
Regular attendance is a necessary and essential function.

If you need assistance with this application, please contact .... Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.