Temporary Case Manager

Essential Functions/Responsibilities

• Maintain an ongoing caseload of a minimum of 40 clients for intensive case management including “warm handoff” linkages to: housing; legal services; help securing documents like driver’s license, identification, services; court mandated classes; tattoo removal; psych/medication monitoring; job search services; skill building such as resume writing; enrollment in education and/or vocational programs; and enrollment in college, certification programs, and other long-term/wait list programs for adults who have been recently released from incarceration and re-entering the community.
• Participate in interdisciplinary teams inclusive of clinical and non-clinical, program driven staff.
• Develop case management plans with clients that include short/long-term re-entry goals and objectives.
• Work closely with Clinicians, Peer Navigators and county partners to ensure seamless transitions and that client treatment plans are met.
• Collaborate effectively with other community organizations, county services, school districts, and wrap around services to establish a continuity of care for “warm handoff” linkages for clients.
• Submit requests to the Clinical Coordinator for Flex Funds and Support Services that are appropriate to treatment plan goals; document and track client usage of such items in their case files.
• Maintain case files in database in a ready state for audits according to quality assurance and compliance standards.
• Ensure HIPAA, ethical code of conduct, and professional boundaries are maintained with staff and clients.
• Compile and submit reports, demographics, and other required evaluation data to the Data Analyst and Clinical Coordinator in a timely manner.
• Commit to the agency’s Mission, Vision, and Values; represent actions that define the overall philosophy and objectives of the agency.
• Work a flexible schedule outside of business hours, including weekends and evening hours, as the need arises or to support the program and leadership.
• And other duties as assigned.

Education and Experience

• Bachelor’s degree from an accredited university in the field of Human Services, Social Work, Counseling, or related field or equivalent work experience.
• Minimum of two years of experience working within a mental health program providing case management, rehabilitation, crisis response, and trauma-informed services is required.
• Must complete a Live Scan Background Check.
• Experience working with gang-involved, incarcerated, recovery, and/or re-entry populations and their families is preferred.
• Experience in working within county contract reporting requirements is preferred.
• Intermediate PC skills required; experience in working with Electronic Medical Record systems preferred.
• Bilingual in Spanish or other threshold languages is preferred.

Other Qualifications

• Knowledge of the steps towards Recovery and Wellness utilizing a Trauma Informed Approach.
• Understanding of re-entry, formerly incarcerated, immigrant, and refugee cultural issues and dynamics.
• Demonstrate excellent skills in networking, communication, organization, focus, and attention to detail.
• Demonstrate initiative, flexibility, and the ability to thrive in a fast-paced, deadline driven environment.
• Demonstrate the ability to successfully work on a range of assignments and prioritize evolving tasks.
• Demonstrate respect for cultural, gender, and lifestyle diversities of clients and staff.

Competencies

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for assistance; Meets commitments.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; edits work for accuracy; able to read/interpret written information.

Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Language Skills -Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports

Working Conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; climb stairs; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. Sits for extended periods of time at a computer work station or desk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Requires work with the public. Job tasks are performed in close proximity to other people. Requires contact with others (face to face, by telephone and other.)

• Background Check Requirement: The successful candidate for this position will be required to pass or clear two background checks. The first background check will be conducted by Project Kinship as per our policies and procedures. The second background check will be conducted by Funders through our contracted vendors, after the candidate is hired with Project Kinship, in accordance with our contractual agreements. Failure to pass either of these background checks may result in the withdrawal of the job offer or termination of employment.
• Tuberculosis (TB) Clearance: The successful candidate for this position will be required to provide documentation of a clear TB (tuberculosis) test or shot, in compliance with Project Kinship’s policy. Failure to provide proof of TB clearance may result in the withdrawal of the job offer or termination of employment.

Project Kinship is committed to equal employment opportunities to all employees and applicants, without regards to any protected status in accordance with applicable law in regards to all aspects of employment practices.

The above statements are intended to describe the general nature and level of work performed for this position and are not an exhaustive list of duties and responsibilities. Project Kinship's management team reserves the right to amend and change responsibilities to meet business and organizational needs.

Job Type: Temporary