Sr Account Manager - Bay Area

Job Title: Sr Account Manager - Bay Area
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $123,266.53 - 159,935.96

LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

The Senior Account Manager is a key leader, driving exceptional service and lasting client relationships. This role ensures seamless, high-quality catering delivery while anticipating client needs, resolving challenges, and identifying growth opportunities. Overseeing key accounts, the Senior Account Manager upholds service excellence and collaborates with Account Managers and cross-functional teams to deliver tailored solutions, enhance operations, and fuel business growth. This position is specific to the Bay Area.

• Develop and maintain a strong relationship with assigned account, serving as the primary liaison between the CSC and airline.
• Organize, lead and document local customer meetings, ensuring alignment on expectations and performance.
• Resolve customer disputes in collaboration with the Central Account Team.
• Support special customer projects as required.
• Lead and organize menu presentations, Chef Tables, and Virtual Quality Checks in collaboration with the Executive Chef
• Manage airline contracts locally, ensuring compliance with all terms and conditions.
• Ensure adherence to customer specifications, distributing updates to relevant departments.
• Lead alignment with the customer on budget deviations in collaboration with Finance team.
• Monitor and ensure compliance with customer safety requirements and regulatory policies (FDA, USDA, TSA, etc.) in coordination with the Quality Manager
• Coordinate and participate in CSC customer evaluations and audits, distributing feedback and coordinating responses.
• Track, analyze, and improve key performance metrics, including sales, profitability, customer satisfaction, and operational performance as defined in the customer SLAs.
• Maintain and oversee databases for flight attendant comments and delay tracking.
• Drive continuous improvement initiatives to enhance customer performance, service levels and track related costs savings for customers.
• Develop and present tailored catering solutions to enhance customer satisfaction and retention.
• Prepare reports and presentations to communicate customer insights and performance data.
• Maintain proficiency in customer IT systems for accurate data management and reporting
• Oversee charter catering operations and performance.
• Ensure that account management team is organized, staffed and directed effectively and efficiently
• Guide, motivate and develop subordinate employees as dictated by Human Resources Policy
• Implement and maintain the companys values and management principles
• Plan, implement and manage the budget for the work group. Initiate and steer corrective actions as required
• Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing and employee safety initiatives
  

• Bachelors degree or equivalent experience required
• 7-10 years of experience as a strategic account manager and client relationship builder
• Strong presentation, communication, training and interpersonal skills
• Demonstratable record of understanding and meeting customer expectations
• Understanding of drivers of product and labor costs
• Understanding of financial concepts
• Experience in contract management
• Strong knowledge of Microsoft Office and Windows based computer applications
  

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.