IT Support Technician

Job Summary:

The Support Technician position is responsible for support of all incoming requests to the helpdesk via phone, email, and walk up. Addresses all incidents, according to service level agreements, through the service desk system.

This position is located at our corporate office in Southfield, MI and requires a presence in the office 4 days a week, with 1 remote day.

Essential Duties & Responsibilities:

• Provides support to all incoming requests to the helpdesk
• Regular follow up with customers and management
• Active Directory account management
• Follow all Help Desk policies, standards, and procedures
• Document and/or improve procedures relating to standards and policies
• After hours call support as required.
• Other IT related duties as assigned
• Special projects as assigned
• Some travel may be required

Education & Experience:

• Associates degree in Computer Science or related computer discipline, or equivalent
• Minimum three years helpdesk support or related relevant experience
• Will accept any suitable combination of education, training, or experience

Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills
• Work in a collaborative team-oriented environment
• Analytics, problem solving, and troubleshooting skills
• Experience in Microsoft enterprise environments
• Experience in supporting Microsoft workstations
• Knowledge of office automation products and computer peripherals, such as printers and scanners
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

About GEDC

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

• Job Family: Infrastructure & Operations
• Job Function: Information Technology
• Pay Type: Hourly