Operations Project Manager

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

We are seeking an experienced and strategic Operational Project Manager to lead and execute customer retention projects and campaigns for our Senior Division. These initiatives will support campaign routing, workflow, prioritization, and further improve our customer outreach throughout the customer lifecycle. This role requires a strong blend of project management expertise, analytical skills, and strategic thinking to align project objectives with the company's overall mission and vision.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Plan, organize, and execute Senior Retention projects from initiation to completion, ensuring timely delivery, alignment with objectives, and measurable results
• Define project scope, create detailed work plans, determine resource requirements, and develop project schedules in collaboration with senior management
• Effectively prioritize work on programs and activities to meet deadlines that align with leadership priorities
• Work closely with internal teams including routing, prioritization, app support, and customer lifecycle teams to gather requirements, allocate resources, manage timelines, and ensure alignment with company goals
• Facilitate meetings, communicate needs and project standings, and summarize deliverables to keep teams updated and aligned throughout the project
• Partner closely with Strategy team to assist in developing and refining long-term strategic plans to ensure key initiatives are on track and aligned with the company’s objectives
• Ensure projects support the company’s goals and overall mission, aligning project objectives with business strategy
• Identify inefficiencies and opportunities for process improvement across the organization
• Implement best practices to enhance operations and increase overall performance
• Act as a liaison between departments and the leadership team, providing regular updates on project progress, risks, and opportunities
• Maintain detailed project documentation, including project plans, timelines, budgets, and progress reports to keep stakeholders informed
• Partner with analytics team to assess project outcomes, measure success, and provide actionable insights that drive continuous improvement
• Utilize data to make informed recommendations on routing, workflow, prioritization and customer outreach tactics; Regularly communicate recommendations to management
• Anticipate potential obstacles and proactively develop mitigation strategies to keep projects on track and within scope
• Review the quality of work completed with the project team on a regular basis to ensure it meets project standards
• Maintain a professional relationship and positive attitude with co-workers and all stakeholders
• Demonstrate the highest professional ethics and honesty in dealing with people
• Show adaptability, flexibility and the ability to pivot quickly in a fast-paced environment
• Strive to learn more and be receptive to different ways of doing things
• Display enthusiasm toward the work and the mission of the company

Skills/Abilities:

• Project Management Skills: Proven experience in managing projects from start to finish, including full implementation of systems or processes
• Strategic Thinking: Ability to think strategically, aligning project objectives with the company’s long-term goals and vision
• Communication Skills: Effective communication, teamwork, and leadership skills to positively influence others and achieve results

Education and Experience:

• Bachelor’s degree in Business Administration, Project Management, or a related field required
• At least two years of experience in managing complex projects required

Physical Requirements:

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

S ervice: We create positive customer experiences.

E ntrepreneurship: We create innovate & take risks.

L eadership: We build & invest in high-performing teams.

E mpowerment: We embrace a changing environment.

C ourage: We challenge the status quo & drive continuous improvement.

T eamwork: We help support & celebrate each other.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.