Senior Leasing Consultant

SENIOR LEASING CONSULTANT

POSITION SUMMARY/OBJECTIVE

The Senior Leasing Consultant, in addition to being responsible for the leasing and marketing of our single-family (SFRH) rental homes, will mentor and provide Servant Leadership to the Leasing Consultants within their respective Market. They must also maintain a positive relationship with our current and future residents while providing excellent customer service.Senior leadership personnel at VineBrook Homes are relied upon as role models. This role delivers at a consistently high level on operational metrics, budget performance goals and compliance standards while ensuring the Leasing Consultants are achieving overall success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors overall performance by leveraging weekly reporting to audit against goals and compliance standards
• Marketing
• Application / underwriting
• Lease expiration curve monitoring
• Prospect to resident workflow
• Lead management
• Goal creation and execution
• Reports variances to budget and compliance and provides context where necessary
• Assists team members to deliver on operational and budget goals
• 72 / 48-hour app compliance
• Not ready units marketed a minimum of 14 days in advance of turnover estimated completion date for preleasing
• 15 minimum leases per agent, per month
• Makes recommendations on pricing or property for aging inventory - solutions based on feedback and objections
• Focuses on releasing SHS with budgeted GPR goals in mind
• Leads weekly leasing meetings
• Agent assignment allocation and accuracy
• Completes weekly PIR reporting including
• Agent performance relative to goal
• Adjusted goals based on performance
• Assists APM in monitoring performance by highlighting successes and defining corrective action and training opportunities, when applicable
• Coaches the leasing team on how to display strong customer service skills to ensure a positive experience for all prospects and residents
• Collaborates with senior leadership within TO, RM, and Retention on recurring basis to understand overall market headwinds and opportunities
• Holds the line on current SOP and compliance execution, but is constantly reevaluating best practices and looking for areas to improve
• Leverages systems and processes to support our internal and external constituents
• Ongoing willingness to lead, assist, or participate in mutually beneficial training and collaboration opportunities with other markets

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Strong aptitude with computers, internet, network phone systems
• Computer skills required (e-mail, Microsoft Office, internet)
• Leadership attributes that align with VineBrook core values such as hard work, integrity, strong verbal and written communication skills and the ability to execute
• Ability to promote and foster a positive culture that aligns with our core business plan themes, that includes, accountability, stability, execution and integration
• Ability to manage change
• Ability to goal set and deliver on operational metric
• Consistently displays strong customer service skills when interacting with prospects or new residents
• Ability to accurately self-audit and self-report up-line on a weekly and monthly basis
• Receptive to constructive feedback and willing to participate in discussions regarding under performance and opportunities for overall improvement
• Basic knowledge of estimating and bidding processes
• Displays attributes of dependability, availability, and accountability
• Ability to manage multiple tasks and job sites simultaneously
• Ability to communicate effectively with other departments / Associates within and outside the organization
• Demonstrates effort and desire for upward growth
• Valid Drivers License is a requirement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibilities.

TRAVEL

Daily travel in the local market for showings during business hours, vehicle stipend is provided for those who qualify.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (VineBrook) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.