Office Technician

Yakima Health District

Office Technician

Salary: $20.03 - $26.13 per hour (10 Step Range)

Hiring Range: Steps 1-4

Benefits: Medical, Dental, Vision, FSA, Life Insurance, Retirement, as well as a generous annual, holiday and sick leave program.

This administrative position works in a teamwork environment under the direction of the Director of Community Programs. The primary function of this position is to greet and assist customers, produce official vital records documents, enter data into a wide range of health databases, and perform a wide range of administrative tasks.

Essential Job Functions:
The Office Technician is responsible for assisting customers in securing vital records, permits and health records, and for directing the customer to the appropriate internal staff or resources as follows:
• Greet and welcome customers in person and via phone and deliver exceptional customer service to all that visit the Yakima Health District.
• Understand, disseminate, and instruct customers and staff specific to the issuance and statistical reporting of birth and death certificates pursuant to Washington Administrative Code 246.490.039 and RCW 70.58.
• Coordinate the electronic administration of the Food Handler test to those seeking certification and publish the card for the user as is appropriate.
• Receive payment for copies of vital records, food handler test administration, food handlers permit, septic (on-site) systems, wells, and other fees as directed.
• Responsible for collecting cash and credit card payments, preparing deposits, and reconciling records before transmitting funds to the accounting staff.
• Respond to customer complaints in a professional and courteous manner while determining the appropriate next steps of securing additional information and/or referral of the complaint to the supervisor.
• Maintain accurate, detailed, and complex statistical reports specific to vital records, make copies and scan documents, prepare correspondence and informational documents as needed for distribution to the general public.
• Gather information and process billing notices for those seeking permits.
• Accountable for maintaining the utmost level of confidentiality of records, be able to demonstrate compassion to those distressed due to death, and to manage highly sensitive information with discretion.
• Maintain a professional and respectful relationship with coworkers, professional colleagues, and management representatives.
• Work closely with supervisor in resolving very complex or unusual problems or situations specific to vital records.
• Perform related duties of a comparable level and type as assigned.

The itemized list of job tasks and essential functions as identified above is not all inclusive.

Desired Knowledge, Skills, and Abilities:
• High school diploma or a GED is required, an associate degree in medical records, administrative or secretarial services, or a similar field is highly desired.
• One (1) year of experience working in an office setting performing a wide range of administrative tasks is desired.
• Must be proficient in using Microsoft Word and Excel, possess the ability to learn various software including Workday financial systems, and standard office equipment such as copiers.
• Must be able to understand and follow detailed verbal and written instructions, adhere to office procedures and guidelines, and manage interruptions.
• Must be proficient in using appropriate grammar, spelling, and punctuation.
• Ability to read, speak and write in English and in Spanish is required.

Working Conditions:
• This employee works in an office environment that is at times noisy.
• Employees are required to view computer screens for long periods of time.
• Enter data into a computer using frequent hand-wrist movement.
• Deal with despondent, emotional, and at times disgruntled customers while maintaining a professional demeanor.
• The successful candidate will be required to complete a thorough background investigation including a review of the individual’s criminal history and a credit check.
• Must prove or be able to obtain immunity to measles, mumps, rubella and varicella diseases within ninety (90) days of employment.
• Must be current with pertussis immunization within ninety (90) days of employment.
• Must provide documentation of the results of a tuberculosis test (i.e., tuberculin test or interferon gamma release assay) administered within the previous ninety (90) days.

Those interested should apply by 11:59 pm on Sunday, April 13, 2025.

Please visit our website www.yakimapublichealth.org for the full job description and qualifications.