Guest Services Team Member $15.00 / hr

Essential Duties and Responsibilities: In-Park Duties and Responsibilities

• Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner.
• Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members.
• Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
• Check to ensure the number of tickets and Season Passes presented meets the amount of Guests entering the Park.
• Scan all Guests tickets and Season Passes to ensure that they are valid.
• Accurately operate a computer system to create a Season Pass using register or online media.
• Stamp hands for re-entry.
• Use a Point-of- Sale system to perform transactions and provide media to the Guests.
• Maintain strict accountability of media, coupons, etc.
• Proactively suggest available options such as Season Passes, Season Pass Parking and other passes to Guests as they make their purchase decision.
• Willing and able to work the various positions within the Guest Services Department.
• Adhere to all park and department policies.
• Assist with other Guest Services Department functions as directed by leadership.
• Maintain cleanliness standards in all Guest Services locations and throughout the park.
  
  Team Member Expectations
  • Maintain proper grooming and uniform guidelines at all times.
  • Follow and enforce all park policies and procedures in a fair and consistent manner at all times.
  • Must have strong teamwork skills and the ability to work well with others.
  • Excellent communication skills to interact effectively with Guest, other Team Members, and leadership.
  • Ability to handle multiple projects, while paying close attention to details.
  • Use efficient time management to complete required tasks and projects.

• Must be at least 16 years old.
• Able to work 25-40 hours per work, varied shifts, including days, nights, weekends, and holidays.
• Communicate effectively in the English language, including the ability to read, speak, and understand.
• Point-of-Sale System experience preferred.
• Capable of standing at a fixed position for several hours in all weather conditions, such as rain, sun, wind, cold, etc.
• Able to work efficiently in a fast-paced environment.
• Must be able to lift 10 pounds consistently, and stand/walk on various surfaces for extended periods of time.