Customer Service Representative

Join Our Passionate Team at Pennridge Animal Hospital!

Customer Service Representative (Veterinary Receptionist)

Do you have a passion for helping pets and their people? Are you looking for a workplace where your skills are valued, your well-being is prioritized, and your love for animals is celebrated? At Pennridge Animal Hospital, caring for pets isn't just a job—it's our way of life!

We’re on the lookout for an experienced and compassionate Customer Service Representative to join our growing team. Our CSRs are the face and heart of our hospital, playing a vital role in providing a positive, supportive, and seamless experience for our clients and their furry family members.

Why You’ll Love Working With Us:

Make a Real Impact – At Pennridge, we go beyond basic pet care. Founded by Dr. Beth and Dr. Jen, our mission is to provide top-quality, affordable veterinary medicine while creating meaningful connections with pets and their owners. Every day, you'll be making a difference in the lives of animals and the people who love them.

Work-Life Balance That Works for You – We believe in healthy schedules and mindful positivity to prevent burnout. With flexible shifts and supportive management, you can enjoy your work without sacrificing personal time, hobbies, or family moments.

A Team That Feels Like Family – Collaboration is key! You’ll work alongside dedicated professionals who love animals just as much as you do. Our mentorship-driven and team-oriented environment ensures that you always have the guidance and support you need to thrive.

State-of-the-Art Facilities – We believe in giving our team the best tools to provide top-tier care. Our hospital is equipped with digital dental radiology, ultrasound, laser therapy, and more, so you’ll always have the latest technology at your fingertips.

The Perfect Location – Nestled in charming Perkasie, PA, we offer small-town warmth with easy access to city life. Enjoy scenic outdoor adventures, a strong local community, and a short drive to Philadelphia’s vibrant culture.

Perks & Benefits:

Competitive pay based on experience
Comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Simple IRA matching for your future
• Paid time off—including your birthday!
• Pet care discounts for your own furry companions
• Uniform allowance & continuing education budget
• Employee Assistance Program (EAP) for additional support

What You’ll Do:

Be the first friendly face clients see—greeting them with warmth and professionalism
Handle phone, email, and chat communications with confidence and empathy
Schedule appointments and manage client check-in/check-out
Provide knowledgeable support about services, pricing, and pet care
Triage calls to determine urgency and route appropriately
Multi-task in a fast-paced environment while maintaining top-tier service

What We’re Looking For:

1-3 years of customer service experience (veterinary or medical field preferred)
Excellent communication & phone etiquette—you make every client feel heard and valued
Strong multitasking, problem-solving, and critical-thinking skills
Ability to stay organized and prioritize tasks in a dynamic setting
Experience with Cornerstone software is a plus (but not required!)

Join Us & Be Part of Something Special!

At Pennridge Animal Hospital, our core values guide everything we do:
Compassion & Empathy – We treat every pet like family.
Collaborative Medicine – We believe teamwork leads to the best care.
Mindful Positivity – A supportive workplace makes all the difference.
Elevating The Standards of Pet Care – We are always striving to improve and innovate.

If you're ready to bring your passion for animals and exceptional customer service skills to a team that truly cares, we’d love to meet you!

Apply today and take the next step in your career with Pennridge Animal Hospital!