Experience Design Researcher

POSITION TITLE

Exper ience Design Research er

LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

At Genworth, w e empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products , and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need careand we bring those experiences with us to work in serving our millions of policyholders each day .

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.

Make it about others. We do what's best for our customers and collaborate to drive progress .

Make it happen. We work with intention toward a common purpose and forge ways forward togethe r .

Make it better. We create fulfilling purpose-driven careers by learning from the world and each othe r.

YOUR ROLE

In your role as an Exper ie nce Design Research er, you will be a part of Genworths Exper ie nce Design Team . The XD team is a part of Genworths Customer Experience Solution Delivery organization . This organization is responsible for managing and optimizing the entire U S Life Insurance Customer Journey Experience . You will pl ay a critical role in mapping out customer sub - journeys , validating hypothesis , and informing the business of customer needs . In this role, you will serve as a strong customer advocate and a thought leader of human-centered design research. The insights that you generate will foster a customer-centric mentality throughout the enterprise.

WHAT YOU WILL BE DOING

• Conduct product and market research through methods such as surveys, focus groups, IDIs, u sability testing , c oncept t esting, and other user research method ologies in order to glean customer insights . (persona development, concept testing, preference testing, price sensitivity testing, etc.)

• Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions.

• Communicate research findings to stakeholders in a clear and compelling manner through reports, presentations, and interactive workshops.

• Participate within cross-functional product teams to form hypothes e s and identify knowledge gaps. Create comprehensive research strategies that support the gathering of learnings that influence the development of products, services, journeys, and experiences.

• I deate with design teams to deliver effective and elegant solutions across the USLI customer lifecycle.

• Apply s tatistical a nalysis s kills (ex. descriptive statistics, regression testing, conjoint analysis, etc.) to analyze survey cross-sect ional and longitudinal data

• Partner with the VOC Data and Analytics Team to identify trends across channels and sources to generate insights that can inform strategic decisions .

• Utilize q ualitative and q uantitative r esearch s kills

• Communicate and present information effectively through both verbal and visual means

• Creat e and execut e research plans while following established processes and procedures.

• Regularly generate actionable insights via the synthesizing, translating, and analyzing of multiple data sources (quantitative and/or qualitative).

• Actively seek ways for continuous improvement in individual and team performance.

• Facilitate generative ideation w orkshops

• Flexible work hours will be provided within Genworths core operating hours of 8-6pm EST.

MUST HAVE / WHAT YOU BRING

• Bachelor's degree in Psychology , Anthropology , Industrial Design or related field

• Graduate degree(s) in Human Factors, Anthropology, Human-Computer Interaction Psychology, or any related field.

• Minimum of 5 years of e xperience as a UX or human-centered design research er

• S trong interview moderation skills

• Solid understanding of human-centered design principles and process .

• Demonstrate a collaborat ive and curious spirit for discovering customer needs , while balancing a passion for problem solving.

NICE TO HAVE

• Knowledge of the Product Development Lifecycle

• Experience in the following areas :

• conducting m ixed- m ethods r esearch stud ies

• working in a shared-service team within an enterprise setting .

• operating within a fast-paced a gile e nvironment

• w orking within the financial, healthcare , or insurance in dustries

• conduc ting Customer Experience (CX) research

Employee Benefits & Well-Being

• Genworth employees make a difference in peoples lives every day. Were committed to making a difference in our employees lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long Term Care Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services

The base salary pay range for this role starts at a minimum rate of $ 80,200 up to the maximum of $158,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.