Utilities Clerk

UTILITIES CLERK - Property Operations

POSITION SUMMARY/OBJECTIVE

The Utilities Clerk coordinates processes for utility services provided to residents and executes utility work orders and utility workflows according to Company policies and procedures. This position sits in our Dayton office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes utility work orders related to property management by contacting utility providers and transferring services to or from Companys name, change of ownership, and/or account research
• Researches available providers in new markets to aid in onboarding new units
• Coordinates with providers to identify past due balances, service periods, and effective dates for service.
• Communicates with residents via verbal and written communication to address utility inquiries
• Assists internal personnel with utility inquiries
• Maintains all necessary utility reports, spreadsheets, and applicable files
• Performs audits on utility provider service areas to ensure system accuracy and provider coverage
• Problem solves escalated utility issues with providers, residents, and internal staff
• Maintains performances standards and dashboard service level agreements for assigned region

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• 0-2 years experience in utility services within a SFH or MFH environment
• Strong aptitude with computers, internet, network phone systems
• Proficiency with Microsoft Excel
• Ability to read and interpret Lease Utility Addendums
• Customer Service (Internal/External)
• Excellent written and verbal communication skills
• Exhibited Resident/Customer facing telephone interaction skills and experience
• Problem Solving/Research
• Time Management
• Data Entry Skills
• Yardi and Salesforce systems experience (preferred)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position had no direct supervisory responsibility.

TRAVEL

There is limited to no travel for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here,please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (VineBrook) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.