eCommerce Team Leader

The eCommerce Team Leader ensures efficient warehouse operations, timely order fulfillment, and seamless logistics.

Responsibilities:
• Oversees the picking, packing, and shipping of eCommerce orders to ensure accuracy and timeliness
• Ensures that all products are stored correctly and in compliance with safety regulations
• Manages inventory levels, stock replenishment, and minimizes discrepancies
• Implements and improves order processing workflows to increase efficiency
• Organizes workflow to meet customer timeframes
• Directs requests and unresolved issues to the appropriate resources within the organization
• Monitors and reduces order errors and returns through quality control measures
• Prioritizes workload and eCommerce order queue, allocating resources to ensure completion
• Coordinates with internal logistics teams and shipping partners to ensure timely and accurate shipments and deliveries
• Resolves delivery issues related to carrier account discrepancies
• Maintains optimal shipping costs by ensuring proper carrier, shipping methods, and packing efficiencies are followed
• Ensures compliance with shipping regulations and customs requirements
• Monitors key performance indicators (KPIs) such as order accuracy, fulfillment speed, and workload completeness
• Ensures compliance with workplace safety regulations and company policies
• Manages damaged goods processes accurately
• Leads by example and assists in adjacent eCommerce roles to meet business needs
• Provides continuous training of all employees on eCommerce and Warehouse processes, safety, and company policies.• Utilizes warehouse management system (WMS) and e-commerce platforms to track orders and inventory
• Identifies and implements process improvements to enhance operational efficiency
• Collaborates with IT and operations teams to automate and streamline workflows
• Generates reports on warehouse efficiency and fulfillment to populate eCommerce Daily Dashboard
• Adopts and helps implement new eCommerce technologies to support channel growth

Minimum Qualifications:
• Excellent communication skills and problem-solving abilities required
• Advanced proficiency in Microsoft Office required
• Strong aptitude for mastering eCommerce and warehouse software required
• Knowledge of relevant computer applications preferred
• Previous experience in eCommerce distribution preferred

Schedule

• Second Shift: Monday-Friday, 3:00 p.m. – 11:30 p.m., with occasional
  overtime and weekend requirements based on business needs

Benefits:

M-D Building Products, Inc . offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSA) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance.

M-D Building Products, Inc. provides equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.

Location: Oklahoma City, 4041 N. Santa Fe, Oklahoma City, OK 73116