IT Manager - Field Operations

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit click to view www.eyecare-partners.com .

The IT - Field Operations Manager is responsible for overseeing the End User Computing (EUC) team within their respective market (Missouri and Kansas). This role sits onsite at our Ballwin, Missouri location 4 days/week and ensures the successful execution of IT support, device management, and project oversight. The manager will drive a high standard of customer service, provide coaching and leadership to their team, and collaborate with cross-functional teams to align IT operations with organizational goals.

Responsibilities:

Team Management & Leadership
Lead, mentor, and develop the End User Computing (EUC) team in the Central region.
Foster a customer-first mindset and drive operational excellence.
Provide coaching, training, and professional development to ensure a skilled and effective workforce.
Monitor team performance, set expectations, and ensure accountability for service delivery.
Act as the point of escalation for complex IT issues requiring leadership intervention.

Communication & Alignment with Leadership
Cascade corporate IT strategies, policies, and leadership expectations to the EUC team.
Align local IT operations with company-wide technology initiatives.
Ensure all communications from IT leadership are understood and executed effectively at the
regional level.
Provide regular status updates and key performance insights to senior leadership.

Customer Service & Problem Resolution
Champion top-tier customer service by ensuring quick and effective resolution of IT issues.
Manage incident resolution for corporate office and field locations within the Central region.
Actively engage with end users, business leaders, and stakeholders to assess IT needs and
expectations.
Implement strategies to improve user satisfaction and minimize downtime.

Equipment Ordering, Provisioning, & Deployment
Oversee the end-to-end lifecycle of EUC devices (laptops, desktops, peripherals, accessories).
Manage device procurement, asset tracking, and inventory control.
Ensure compliance with IT asset management policies and ServiceNow tracking requirements.
Work closely with vendors to optimize procurement and fulfillment processes.

Corporate Office IT Support
Serve as the primary IT support leader for the Central regions corporate office.
Ensure prompt break/fix support and proactive maintenance of IT infrastructure.
Partner with the networking and infrastructure teams to support local office technology needs.

Project Management
Manage IT-related projects within the Central region, ensuring timelines, budgets, and deliverables are met.
Coordinate with internal teams and external vendors for seamless execution.
Track and report project progress, identifying risks and mitigation strategies.
Ensure IT projects align with business goals and drive operational efficiency.

Vendor & Partner Relationship Management
Maintain and manage vendor relationships to ensure high-quality service and cost-effective
solutions.
Work with hardware, software, and managed service providers to optimize IT operations.
Negotiate contracts, track service-level agreements (SLAs), and ensure vendor accountability.
Leverage vendor expertise to enhance service delivery and technology improvements.

Qualifications & Skills:
5+ years of IT operations or end-user computing experience, with 2+ years in a leadership role.
Strong understanding of IT Service Management (ITSM), ITIL principles, and asset management.
Proven ability to lead teams, coach employees, and drive operational improvements.
Strong problem-solving skills with a customer-first approach.
Experience managing IT projects and vendor relationships.
Knowledge of hardware provisioning, device deployment, and enterprise support models.
Excellent communication skills with the ability to interact with all levels of leadership

If you need assistance with this application, please contact .... Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.