Housing Stabilization Manager (Scattered Sites)

Pay Rate

Why Join Us

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ peoples lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in peoples lives at LA Family Housing!

The Position

LA Family Housing (LAFH) is currently seeking an experienced and dynamic Housing Stabilization Manager (Scattered Stabilization) to join their team. The successful candidate will be responsible for managing and supervising the Housing Stabilization Team, overseeing five to nine Housing Stabilizers, and making decisions related to Program and Short-Term Stabilization contractual responsibilities, including QA audits, financial management, and outcomes for stabilization contracts. Additionally, the role will involve supervising staff to ensure the provision of objective clinical case management to participants, effective use of crisis intervention, and completion of weekly/monthly tasks. The selected candidate will also be responsible for supporting Coordinated Entry System (CES) integration by representing LAFH and SPA 2 CES at various community meetings and venues.

What You'll Do

• Manage the delivery of Short-Term Stabilization services in compliance with program contracts, policies, and best practices, ensuring timely completion of services
• Understand and comply with contractual obligations and program performance metrics defined by funders
• Properly oversee financial expenditures and program budget contracts, including client needs, transportation, petty cash, and more
• Build positive relationships with community providers and develop a network of resources to support the team when needed
• Facilitate regular meetings to encourage case conferencing, solution-focused case management, and coordination with program funders
• Manage relationships with partner landlords and property management companies, participate in phone conferences and regular case reviews, and attend meetings for collaboration, prevention planning, and housing stability maintenance
• Monitor and supervise Housing Stabilizers to ensure timely submission of accurate and completed rental assistance requests, oversee use of move-in assistance and supportive funds, and ensure efficient service delivery tracking and data collection
• Oversee, develop, train, and supervise the Housing Stabilization team, providing guidance, feedback, and coaching to promote team adherence to company regulations and performance goals
• Communicate departmental and company goals, safety practices, and deadlines to the team
• Conduct timely performance evaluations, approve timesheets, and ensure required trainings are completed.
• Ensure clear communication of departmental goals and outcome measurements
• Document and consult with HR regarding employee relation and staff performance issues
• Establish work schedules and motivate team members to meet performance goals.
• Participate in agency and community meetings as directed by supervisor

What You're Skilled At

• Possess in-depth knowledge of Coordinated Entry System (CES) and industry best practices such as motivational interviewing, housing first, harm reduction, trauma informed care, etc.
• Manage and supervise staff by making informed decisions, coaching, and mentoring to ensure program success
• Demonstrated knowledge of resources and issues related to homelessness, including medically fragile adults, substance use, mental health, domestic violence, etc.
• Collaborate effectively with inter-departmental leadership to achieve program goals and ensure excellent service delivery
• Bilingual proficiency in English and Spanish is highly desirable
• Prior experience with HMIS and CHAMP

Other

• Maintains and executes confidential information according to HIPAA standards
• Obtain and maintains CPR/First Aid Certification
• Ability to pass post offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 30% of the time
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Drivers License and auto insurance in good standing
• Ability to work a 9/80 work schedule and be flexible with working weekends

Experience

• Minimum of two (2) years of experience in social services field
• Minimum of one (1) year of relevant management experience required

What We Offer

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

Physical Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet friendly environment. If an accommodation is needed, please inform the Human Resources Department.

Equal Employment Opportunity

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Fair Chance Act

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housings Fair Chance Act webpage