Leasing Agent

The Leasing Agent is a dynamic sales professional responsible for converting prospects into residents through active engagement and superior customer service. This role focuses on managing the full sales cycle from initial contact through lease execution, while ensuring compliance with all local, state, and federal laws, as well as company policies and procedures. The position requires an active real estate license and reports to the Leasing Manager or Senior Leasing Manager.

Schedule

Full-time position working Wednesday- Sunday, 9 am- 6 pm, with rotating Monday assignments as needed during peak leasing season. Evening hours may be required as business needs demand.

Core Responsibilities

Lead Management & Sales

• Actively engage with prospects and applicants through multiple communication channels including phone, SMS, email, and chat box
• Demonstrate strong sales techniques and objection handling to maximize conversion rates
• Guide prospects through the self-touring process using Rently smart lock technology
• Help prospects identify suitable homes based on their requirements and preferences
• Maintain detailed prospect interactions in the company's CRM system
• Meet or exceed established conversion metrics and Service Level Agreements (SLAs)

Application Processing

• Actively manage the application pipeline to maximize conversion rates while maintaining quality control standards
• Review and validate applicant information through modern verification systems to ensure accuracy and completeness
• Familiarity of Plaid and other digital verification tools for ID and income verification, with ability to process traditional documentation when required
• Review screening results against company policies and guidelines, escalating exception requests with proper documentation when needed
• Proactively work the application pipeline to minimize processing time and maintain high conversion rates while ensuring compliance
• Drive application completion through proactive communication and follow-up with applicants at each stage of the process

Lease Execution

• Execute resident leases using standardized company documents and addendums
• Ensure accuracy and completeness of all lease documentation
• Guide new residents through the move-in process

Marketing & Property Presentation

• Submit property listings corrections and timely updates to central property marketing team for temporary removal or reactivation of properties as needed
• Maintain comprehensive knowledge of available inventory and market conditions to effectively guide prospects and provide valuable insights to leadership

Required Qualifications

• Active Real Estate License
• 1-2 years of sales/marketing experience in the Property Management industry highly preferred
• Current and valid driver's license
• Excellent communication and interpersonal skills
• Strong sales ability and customer service orientation
• Advanced computer proficiency with emphasis on CRM and property management software
• Experience with Yardi and Salesforce preferred but not required
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organizational skills
• Adaptable to new technology and software platforms

Work Environment

• This role operates primarily in a professional office environment.
• Regular computer and phone work in an office setting
• Occasional field visits to company assets as required by management
• Ability to move around the office and properties when needed
• Primary use of computers and modern telecommunications equipment