ERP Training & Documentation Manager

• Develop, implement, and manage the organization's Oracle ERP training and documentation strategy to ensure alignment with business goals and user needs
• Collaborate with IT to implement Oracle Guided Learning, OGL, into the overall training and documentation plan
• Oversee the creation of a comprehensive training and documentation strategy and plan, which includes onboarding, new feature training, support documentation, job aids, quick reference guides, etc.
• Work within the Change Management team to evaluate outcomes of impact assessments, to conduct training analysis and to champion change throughout the project
• Lead, mentor, and manage a team of ERP instructional designers, trainers, and documentation specialists to ensure high-quality delivery of training and documentation programs across multiple departments and geographies
• Develop and implement blended learning approaches to accommodate diverse learning preferences
• Work closely with business stakeholders to ensure that training and documentation deliverables are relevant, accurate, and aligned with business objectives
• Monitor user adoption rates and feedback to continuously refine and improve training content and delivery methods
• Establish KPIs to measure the effectiveness of training and documentation, such as user proficiency, training completion rates, and system usage improvements
• Track training results utilizing scorecards and measures, to accurately report to senior leadership, highlighting successes, challenges, and areas of focus for ongoing training initiatives
• Maintain strong relationships with external training vendors or consultants as needed to support specialized training needs or initiatives

• 5+ years of experience in ERP training and documentation, with at least 3 years in managerial role, specifically related to Oracle ERP systems
• Proven experience in designing, developing, and delivering ERP training strategies/programs, with a focus on adult learning principles and instructional design
• Experience with technical writing and creating/overseeing end user support documentation
• Experience managing a team coordinating large-scale training and documentation initiatives
• Experience with Learning Management Systems (LMS), eLearning development tools and virtual training tools and platforms
• In-depth knowledge of ERP modules and business processes
• Advanced knowledge of Oracle Cloud ERP and Oracle Guided Learning (OGL), or UPK, strongly preferred
• Strong leadership skills with the ability to manage, motivate, and mentor
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts in a clear, engaging manner
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously
• High level of customer service orientation and interpersonal skills
• Ability to collaborate effectively with cross-functional teams and senior management to align training with organizational goals

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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