Technical Services Technician I

The individual in the role is responsible for ensuring that products meet the required quality standards through rigorous quality control measures including inspections, troubleshooting, and repairs. Technical Services Technician plays a crucial role in maintaining product integrity and exceeding customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilizes mechanical tools in the Quality department while performing work tasks.
• Effectively utilizes the Quality Response System, Baan NC Maintenance, Item Purchase, Stock Point, and Inventory Transactions Sessions.
• Supports the proper rework of items from the non-conforming warehouse, ensuring timely completion.
• Identifies and follows up on non-conformances in materials, processes, and workmanship to prevent operational and field issues for customers.
• Operates material handling equipment such as label machines, weigh scales, forklift/cherry picker, and pallet jacks.
• Utilizes measuring tools, such as calipers and multi-meters, and specialized testing equipment.
• Performs disassembly and diagnostics of WAI products for evaluation, comparison to original samples, and warranty return assessments.
• Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
• Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
• Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
• Undertakes additional responsibilities and tasks as directed by management.

(Education, Experience, & Skills required)

• High School Diploma or educational equivalent
• 2 + years related experience and/or training; equivalent combination of education and experience.
• Previous working experience with electro-mechanical parts is a plus
• Experience to include familiarity with vehicle maintenance and diagnosis, knowledge of OE or aftermarket components.
• Understanding of electrical attributes (voltage, current, resistance), mechanical properties (force, torque, power), and SAE/Metric measuring units system.
• Follows instructions, responds to management direction, must be mechanically inclined and must be able to work with hand and power tools as well as measuring equipment.
• Proficient in Microsoft Office applications such as Excel, Word, and Outlook, etc.
• Exhibits professional experience working collaboratively in a team environment.
• Demonstrates skill in writing routine reports and correspondence.
• Must possess excellent communication skills, both written and verbal.
• Demonstrates a high level of accuracy and thoroughness in work.
• Displays diligence in completing tasks in a timely manner, utilizing effective time management skills.