Front Desk Ambassador

We seek a Bilingual Spanish/English New Client Specialist to play a pivotal role in the firm's client acquisition and new client team by providing customer service support to potential clients and retaining the leads for new and prospective clients.  The New Client Specialist determines client eligibility and will make referrals to other Practice areas and departments. This candidate will secure relevant information and documentation and interact with perspective clients and internal teams timely. This position will report to the New Client Team Attorney and Lead. 

Duties & Responsibilities:

• Answer phone calls, respond to perspective calls, and take notes.
• Scan client intake files.
• Sort all team mail Assist office liaison with team engagement projects, birthdays, anniversaries, and volunteer event planning.
• Ask a series of questions for the purpose of compiling data to determine the next course of action.
• Receives, evaluates, collects data, and coordinates referral activities in collaboration with the Referral Department.
• Reviews all alert calls for leads and creates leads on case management system – Smart Advocate.
• Processes and uploads documents in case management system.
• Organizes and scans documents.
• Research police reports in Legal Plex.
• Maintains legal files and other relevant information in digital databases.
• Disputes denial claims
• Make transportation arrangements for clients and manage car service accounts.
• Interacts with attorneys and paralegals to discuss the client retainer and intake timely.
• Communicate constructively and enhance resolutions.
• Receives and sends email daily.
• Provides support to other administrative staff and performs other duties as assigned.

  Qualifications:

• Communication effectively, actively listen, and convey points clearly and proactively.
• Excellent verbal and written communication skills.
• Demonstrate ability to use standard office equipment.
• Proficient in Smart Advocate or similar case management system.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Highly self-motivated. Ability to multi-task in a demanding environment.
• Attention to details.
• Display a positive and professional with internal and external clients.
• Flexibility and adaptability: may change direction and/available for overtime.
• Possess critical thinking.
• Excellent people skills.
• Understanding of legal terminology and documentation.
• Thorough understanding of GGL’s core values and goals.
• Experience in working in a professional environment, Medical/Health or Personal Injury Law firm experience.
• Bilingual, facility with English and Spanish is required.

  Education & Experience:

• High School Diploma, GED or equivalent.
• Data Management preferred.
• At least 2 years of experience in a Personal Injury legal firm or Medical Industry, Medical Assistant.

  Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

We have bonuses, as well as birthday lunches, a December holiday party, summer picnic, and other firm activities. Plus, GGL has season tickets to the New Jersey Devils, as well as Rutgers Football, Basketball, and Wrestling.  

If you're eager to make an impact and be recognized for your efforts, we'd love to hear from you!