Bilingual Orthodontic Treatment Coordinator

Ortho Treatment Coordinator

Bilingual Orthodontic Treatment Coordinator

Cortland Dental and Braces - Brockton, MA

• Full Time
• Travel to New Bedford on Mondays Required (Mileage Reimbursed)
• Bilingual Required (English/Spanish)
• Competitive Compensation
• Full Benefits
• Bonus Opportunity

The Treatment Coordinator is an important face and representative of our team. A Treatment Coordinator's main objectives are to schedule appointments with interested individuals interested in receiving orthodontic care, work with doctors to communicate treatment plans, help patients afford treatment, and provide exceptional customer service so patients feel supported on their smile journey.
Responsibilities:

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
• Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances
• Administrative Duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance
• Technical Assistance: Operate X-ray machines and assist with clinical tasks when required (if certified)
• Solicit referrals from patients post treatment and track satisfaction with work provided
• Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Other duties as assigned.

We Offer:

• Competitive compensation
• Monthly Bonuses based on Office performance
• Comprehensive Benefits Package - Full-time: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off , company holidays and much more!

Qualifications:

• Education/Experience:
  • High School diploma or GED is required
  • A minimum of 1 year orthodontic or equivalent experience is required
• Required or Specialized Skills:
  • Excellent interpersonal and communication skills (written and oral)
  • Previous sales experience. Comfortable discussing costs and payment plans with patients
  • Responsive to patients (follow-up w patients, answer questions)
  • Computer Proficiency - comfortable in the Microsoft Office Suite
  • Understands and able to effectively discuss Orthodontics treatment
  • CPR/BLS Certification
• Preferred Skills:
  • Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years experience in dental and/or orthodontic environment with knowledge of Orthodontics treatments)
  • 3+ years of sales or customer service experience strongly preferred
  • Knowledge of dental insurances, payment financing, and self-pay collections
  • X-Ray certification
  • Bilingual, Spanish is a plus

The nature of work requires the ability to:

• Effectively communicate and exchange information with patients, their parents, clinicians, and staff
• Operate a computer, keyboard, and standard office equipment
• Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop

The majority of work performed is in a clinical environment which may require availability for extended hours during peak periods. Work hours may change to meet business needs.

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.