Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our organization, you will play a crucial role in ensuring the seamless capture of referrals, embodying the core values and mission of our clinic. In addition to the existing responsibilities, the ideal candidate will also be responsible for:

1. Conducting regular follow-ups with clients to ensure satisfaction and address any concerns
2. Assisting in the development and implementation of new client service strategies
3. Collaborating with other departments to streamline processes and improve overall client experience

Our Client Service Representatives are integral to the operations at the TJocelyne Counseling and Consulting Clinic, and we are committed to providing them with the respect, support, and opportunities for growth that they deserve. As a growing agency, we are dedicated to helping our staff excel both professionally and personally, fostering a culture of continuous improvement and development. The ideal candidate for this role will be someone who is not only enthusiastic about learning and flexible, but also possesses:

• Strong communication and interpersonal skills
• Attention to detail and the ability to multitask effectively
• Experience working in a healthcare or mental health setting

At TJocelyne Counseling and Consulting Clinic, we offer a flexible work schedule that allows our employees to choose between a 5-day or 4-day work week, promoting a healthy work-life balance. In addition to competitive compensation and benefits, the successful candidate can expect to gain valuable experience in client service and mental health care, making a meaningful impact on the lives of those in our community.